Lifestylist® Suzanne Felber advises you on where to have a fantastic customer experience, and where you might want to avoid. As a lifestyle expert she can tell you where to go to have the time of your life!

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Hilton Hotel Refuses to Honor Reservation

It should have been a family reunion weekend for Alice Wright and her family, but instead when she went to check in at the Hilton Garden Inn she found out that they wouldn't honor her reservation, even though they had already charged her credit card.

When a reservation isn't a reservation.