Lifestylist® Suzanne Felber advises you on where to have a fantastic customer experience, and where you might want to avoid. As a lifestyle expert she can tell you where to go to have the time of your life!

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The Cost of an Unhappy Customer

There was a great article in Design Taxi that shows how much an unhappy customer can cost a business. It states that customers are 3x more apt to share an un happy experience than a positive one, and it takes 12 positive experience to make up for a bad one.

Proof that it's always easier to do it right the first time.